OPTIMIZE YOUR VISIT
A little time preparing before the Cadillac Product and Experience Leader's visit will make the experience more results-focused.
Here are some steps from setup to follow-up with the Cadillac Product and Experience Leader:
PRIOR TO VISIT

  • Talk by phone with Cadillac Product and Experience Leader as to what courses you would like taught.
  • Discuss number of sales consultants who will participate and their experience level.
  • Create schedule for the Cadillac Product and Experience Leader's visit and ensure sales consultants will be available that day.
  • Make note of requirements for a successful training day, including vehicles, training area, and session timing.
DAY OF VISIT

  • Ensure subject vehicles are available, with access to a suitable area for training.
  • Meet with the Cadillac Product and Experience Team Leader to confirm courses, participants and review day's agenda.
  • Take the Cadillac Product and Experience Leader on a dealership tour and introduce to staff.
  • Take the Cadillac Product and Experience Leader to the area where training will take place, allowing thirty minutes for setup before the first course of the day.
END OF VISIT

Your Cadillac Product and Experience Leader will provide a summary of the day's training and guidance provided to your staff.
AFTER VISIT

Your Cadillac Product and Experience Leader is available to answer questions on areas and vehicles covered.